Data deletion — Arlo AI

Disconnect a channel

In Arlo, open Connectors and disconnect the channel. This deletes its stored access token and the conversations, messages and attachments that arrived through it. Contact records and answers your team already approved stay until you delete them.

You can also revoke access from the platform itself:

Google: myaccount.google.com/permissions
Microsoft: account.live.com/consent/Manage (personal accounts) or myapps.microsoft.com (work and school accounts)
Facebook and Instagram: Settings → Apps and websites → remove Arlo AI. This stops Arlo acting for you. Meta also sends us a deletion request, and you get a confirmation code whose status you can check at arlo.autobricks.ai/api/facebook/deletion?code=…. To have a Page's stored conversations deleted, disconnect it in Connectors or email us as below.

Delete everything

Email [email protected] from the address on your account, and say which workspace. We confirm the request, then delete the workspace, its knowledge base, conversations, contacts and channel credentials within 30 days, except what the law requires us to keep.

If you messaged a business that uses Arlo

Your messages belong to that business's workspace, so ask the business first. If you cannot reach them, email us with the channel and the name, number or address you used, and we will help.